Open 24/7 · Emergency serviceLicensed CFC1428354 · Insured & BondedServing Clearwater & Pinellas County
(727) 282-4323

FAQ

Plumbing questions, answered

Licensing, pricing, emergencies and service areas: answers to the questions we hear most.

Plumbing equipment
Are you a licensed plumber?

Yes. Five Star Plumbing, Inc is a Florida certified plumbing contractor, license CFC1428354.

Do you offer 24/7 emergency plumbing?

Yes. We answer calls 24 hours a day, 7 days a week, including nights, weekends and holidays.

What areas do you serve?

We serve Pinellas County and the Tampa Bay area: Clearwater, Largo, Dunedin, Palm Harbor, Tarpon Springs, Oldsmar, Safety Harbor, Seminole, Pinellas Park, St. Petersburg and west Tampa (Westchase, Town ’n’ Country, Westshore). Call to confirm your address.

Do you work on homes and businesses?

Yes. We handle residential plumbing as well as restaurants, offices, retail and rental properties.

How much will my repair cost?

It depends on the problem, access and parts. We explain what we found and confirm the price before starting work, so there are no surprises.

Can I text you a photo of the problem?

Yes. Text a photo to (727) 282-4323 along with your address and a short description. It helps us come prepared.

Do you install water heaters?

Yes. We repair and install electric, gas, tank and tankless water heaters and haul away the old unit.

Do you replace polybutylene and galvanized pipe?

Yes. We repipe homes with PEX or copper, including permits and inspections.

Where is my main water shutoff valve?

In most Florida homes it’s near where the water line enters the house, often outside on a front or side wall, or in the garage. If you can’t find it, we can show you during any visit.

What should I do if sewage is backing up?

Stop using water and flushing toilets, keep people and pets away from the wastewater, and call us right away.

BY SERVICE

Service questions

Do you really answer at night and on weekends?

Yes. Our line is open 24 hours a day, 7 days a week, including weekends and holidays.

Why does my drain keep clogging?

Buildup that was only partly cleared, a pipe with a belly or offset, roots in the sewer, or deteriorating cast iron can all cause repeat clogs. A camera inspection shows which one it is.

Is hydro jetting safe for my pipes?

For pipes in good condition, yes. That’s why we inspect first. Fragile or broken pipe should be repaired rather than jetted.

How do I know if my sewer line is broken?

Frequent backups in several fixtures, sewage odors and wet spots in the yard are common signs. A camera inspection confirms it.

What is a slab leak?

A leak in a water line running under or through the concrete slab your house sits on. It is common in Florida homes and can be hard to spot.

How long does a water heater last?

A typical tank lasts around 8–12 years. Hard water and skipped maintenance can shorten that.

How do I know if I have polybutylene pipe?

It is usually gray (sometimes blue or black) flexible plastic, often stamped “PB2110”. It was common in homes built from roughly 1978 to 1995.

Can you install a faucet or toilet I bought?

Yes. We install customer-supplied fixtures and let you know beforehand if anything about the fit or connection needs attention.

Who is responsible for the water line?

Generally the utility maintains the line up to the meter, and the homeowner is responsible for the line from the meter to the house.

Do you work after business hours?

Yes. We take calls 24/7 and can often schedule non-emergency work before opening or after closing.

CLEARWATER & PINELLAS COUNTY

Need a plumber?
We’re ready 24/7.

Call or text (727) 282-4323. Licensed CFC1428354.

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